IMPORTANT: NVS Apparel does not offer refunds for change of mind. We are happy to provide exchanges for all eligible items within our 14-day return window.

HOW TO START YOUR RETURN 

1. Visit our [Returns Portal Link]. 

2. Enter your Order Number and Email to submit your request. 

3. Once submitted, a postage label will be sent to your email. Attach this securely to your package. 

OUR PROMISE 

We understand you want your new pieces as soon as possible. Once your return is received and inspected, we will try our best to process your exchange and get your new items to you as soon as possible. 

ELIGIBILITY & RULES 

To be eligible for an exchange, items must meet the following criteria: 

● In original condition with all tags attached. 

● Free of makeup, tan stains, or pet hair. 

● Unworn, unwashed, and undamaged. 

● Free of any scents or perfumes. 

PLEASE NOTE 

● Timeframe: All orders must be returned within 14 days of the date received. Items returned outside this period will be sent back at the customer's expense.

● Costs: Return shipping costs are the responsibility of the customer. 

● Liability: NVS Apparel is not responsible for lost returns; we highly recommend using a tracked service. 

● Sale Items: Items marked 'SALE' or purchased with a discount code are FINAL SALE and cannot be returned or exchanged.

FAULTY OR INCORRECT ITEMS 

If you receive a faulty or incorrect item, please contact us within 7 days of receiving your order at info@nvsapparel.com.au. Include your order number and clear photos of the issue. We will arrange a replacement or refund at no extra cost.

SIZE & FIT 

Please refer to our Size Guide before purchasing. Measurements are approximate and may vary slightly between garments. If you prefer an oversized fit, we recommend sizing up. 

T-Shirts 

Trackies Hoodies 

Zip-up Hoodie