HOW LONG DO I HAVE TO RETURN MY ORDER?

You have 14 days from the date of purchase to lodge your return through our portal. 

CAN I GET A REFUND?

No, NVS Apparel does not offer refunds for change of mind or fit. We strictly offer exchanges. Refunds are only issued in the event of a verified manufacturing fault. 

WHAT IF I WANT A DIFFERENT SIZE?

We offer instant exchanges through our portal. This allows you to secure your new size immediately so you don’t miss out. 

HOW DO I SEND MY PACKAGE BACK?

Once you complete the steps in the portal, a return label will be issued via email. Print it, attach it to your bag, and drop it off at the designated carrier. 

WHAT HAPPENS IF MY RETURN IS DENIED?

We reserve the right to deny a return if items are returned used, soiled, or damaged. These items will be returned to the sender at the customer's expense. 

STILL HAVE QUESTIONS?

Contact us at info@nvsapparel.com.au and our team will get back to you shortly.